General Questions

What is Conex Trade LLC?

Conex Trade LLC is an online beauty and personal care retailer serving customers across the United States. We offer a curated selection of beauty products, skincare essentials, cosmetics, and personal care items designed to support your beauty and wellness journey.

Where do you ship?

We currently ship to customers throughout the United States. Shipping availability may vary depending on the product and destination.

How can I contact customer support?

If you have any questions or need assistance, please visit our Contact Us page, and our support team will be happy to help.

Orders & Payments

What payment methods do you accept?

We accept major payment methods available through our secure checkout process, including credit cards, debit cards, and other supported payment options.

Can I cancel my order?

Orders may be canceled before they are processed and shipped. Once an order has been shipped, it cannot be canceled and must follow our Return & Refund Policy.

How do I know if my order was successful?

After placing an order, you will receive an order confirmation email containing your purchase details and order number.

Shipping & Delivery

How long does shipping take?

Shipping times vary depending on your location and the selected shipping method. Estimated delivery times will be provided during checkout.

Do you offer expedited shipping?

Expedited shipping options may be available during checkout, depending on your delivery location.

How can I track my order?

Once your order has been shipped, you will receive tracking information via email, allowing you to monitor your shipment's progress.