Last Updated: June 29, 2026

At Conex Trade LLC, customer satisfaction is our priority. We strive to provide high-quality beauty and personal care products. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

We accept returns on eligible products within 30 days of the delivery date, subject to the following conditions:

  • The item must be unused, unopened, and in its original packaging.
  • The product must be in the same condition in which it was received.
  • Proof of purchase or order confirmation must be provided.
  • Items marked as final sale or non-returnable are not eligible for return.

2. Non-Returnable Items

For hygiene and safety reasons, certain beauty and personal care products cannot be returned, including but not limited to:

  • Opened or used cosmetic products
  • Opened skincare and personal care items
  • Gift cards
  • Clearance or final sale items
  • Products damaged due to misuse or improper handling
  • Customized or personalized products

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. To help us process your request quickly, please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging

We will review the issue and, if approved, provide a replacement, refund, or other appropriate resolution.

4. Return Process

To initiate a return:

  1. Visit our Contact Us page.
  2. Provide your order number and reason for the return.
  3. Wait for return authorization and instructions.
  4. Ship the item back according to the provided instructions.

Returns sent without prior authorization may not be accepted.

5. Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, refunds will be issued to the original payment method used during purchase. Please allow 5 to 10 business days for the refund to appear on your account, depending on your financial institution.

6. Shipping Costs

  • Original shipping charges are generally non-refundable.
  • Customers are responsible for return shipping costs unless the return is due to our error, a defective product, or a damaged shipment.
  • Shipping fees, if applicable, may be deducted from the refund amount.

7. Exchanges

We may offer exchanges for eligible items when products are defective, damaged, or incorrectly shipped. Exchange requests are subject to product availability.

8. Order Cancellations

Orders may be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled and must follow our standard return process.

9. Policy Changes

We reserve the right to update or modify this Return & Refund Policy at any time without prior notice. Any changes will become effective immediately upon posting on our website.

10. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please visit our Contact Us page, and our support team will be happy to assist you.

Conex Trade LLC is committed to providing a secure, fair, and customer-friendly shopping experience. Thank you for shopping with us.